johnnyhenderson 发表于 2017-10-17 16:18:57

Interesting situation with NAS returns

I bought a ton of stuff, thought about it, and returned quite a lot. The last two boxes contained several leather jackets, a band jacket, a coat, and two handbags. The handbags were by themselves in the second box. (I couldn't print out the return for the handbag on my account, because it showed it hadn't arrived yet!)
Two days ago I got emails showing the multiple returns. Everything was credited back properly except one of the handbags. I called customer service and asked about it. The CS rep took notes and basically said it was my fault because the shipping label was from the wrong order.

I didn't find the right solution from the Internet.


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